FAQ

FAQ

What Materials Do You Use?

As for materials, we use mostly stainless steel (hypoallergenic and non tarnish!), genuine cow and phyton leather, genuine freshwater and swarovski pearls, real gemstones, Cubic Zirconia rhinestone crystals and Sterling silver (925).


Return and Exchanges?

Local Returns & Exchanges - Products are accepted for returns or exchanges in Indonesia if returned to a saleable condition within 3 working days from the day where the package has been received, with prior notice and acceptance from our customer service. It is possible to ask for refunds, once we have received our product in the warehouse. When contacting, it is necessary for customers to provide the reason for return or exchange to which we have the right to accept or reject the request when necessary. The picture of the product and/or package may be necessary for evidence. The shipping cost for return when there are no faults from the company will be accounted by the customers. 

International Returns & Exchanges - However, for International returns we do not accept any returns or exchanges.

Please keep in mind that - When exchanging an item, we will only accept an exchange for an item with the same or higher value as the one being returned. For items with higher value, the procedure of order and shipment shall remain the same as purchasing an item, where it will only be processed once payment have been received within 48 hours after finalizing your order. If your package has arrived and is heavily damaged due to shipment, we advise you not to open the package but immediately contact our customer service and provide us with a picture of the damaged package. Otherwise you are accounted as liable for the damaged goods.


Product Care and Repair?

Preventive Care: Avoid direct exposure: Avoid direct sunlight and sulfur-based substances (e.g. skincare products, perspiration, household chemicals, rubber, chlorinated water, etc.).

Storage: We advise to store our pieces individually in airtight plastic bags with low humidity.

Polishing (Sterling Silver): Please use lint-free flannel, microfiber, or other soft non-abrasive cloth for polishing.

*Tips upon keeping your jewlery pieces sparkling like new*

Usage: Wear your jewelry on last, preferrably after applying your skin-care products or other chemically-based products to avoid corrotion.

After-Usage: Remember to clasp your jewelry pieces together after usage, then store them individiually to avoid scratches and oxidation from air exposure.

Maintenance: When polishing your jewelry, rub gently using soft non-abrasive cloth or very soft bristle brush to avoid scratches.


Payment Method?

The current available payment measures for local sales is account transfer to our corporate BCA and MANDIRI bank account.
Bank Details:

Bank Central Asia (BCA)

BCA 6220 348880 - Shalimar C. W.

Mandiri

Mandiri 126 00 18550 805 - Shalimar C. W.


Sizing?

Our jewelry sizes are according to the international sizing standards. We have a one-of-a-kind production policy, where we only made one piece for every design. When the products available of the Website doesn't have the requested size, do not hesitate to contact us for other options and recommendations. To keep up with our latest news and collections, sign up for our seasonal newsletter, follow our Instagram(@Louevejewelry)  or Facebook page at Loueve Jewelry. Don't miss out!


Special Requests?

We care what is best for our customers and we would try our best to fulfill those requests. We provide some special services for customers who are purchasing our products, with prior notifications. Such special requests are gift-wrapping, personal shopping advices, professional jewelry care advices, personalized message and shipments to different locations from your account address. However, for gift-wrapping and shipment matters may require additional service charge depending on your requests and our capacity to withold your request. For requests or concerns for business related proposals and offers for cooperational events, please directly contact our customer service or send us the proposal to our email.


Further Questions...

Please allow us up to 1-3 working days for replying your questions and concerns regarding the products and purchases. Comments or suggestions are welcome for us to improve your shopping experience. For more information or questions do not hesitate to contact us though email or +6281 3814 14146 for immediate response regarding our products and services.